Delays in the verification process are usually due to the ID photo. Here are some tips on how to take the best photo for approval:

  • Place your ID on a clean, dark solid surface

  • Make sure the ID occupies most of the provided frame

  • Make sure all four corners of the ID are visible

  • Ensure the lighting is natural and not creating a glare on your ID

  • Don't use the flash (it's not flattering, even for IDs...)

If you complete these steps and your verification still takes longer than 24 hours, please send us a message in-app or a mail at [email protected] so we can look into this for you and get your account created.

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