If you've forgotten your pin, or would like to reset it, please follow the steps below:

  1. From the login page, select Forgot Pin

  2. Enter your phone number. We’ll send you a code via SMS message to use to reset your pin

  3. Enter the Code sent via SMS into the field on Donut

  4. Create a new 4-digit pin to be used for accessing your account

Please note that if you have FaceID enabled you will need to disable this in your account settings before resetting your PIN, ya cutie!


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