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Account Set Up
Account Set Up
First time with Donut? Learn the account basics
20 articles in this collection
Written by
Rickie
Account
What do I need to create an account with Donut?
You need 7 bits of information to create your Donut account
Written by
Rickie
Updated over a week ago
Can I add a beneficiary to my account?
We're here to make the tougher things a little easier
Written by
Rickie
Updated over a week ago
How do I delete my Donut account?
Deleting your Donut account
Written by
Rickie
Updated over a week ago
How do I reset my PIN?
Reset your PIN from the login page
Written by
Rickie
Updated over a week ago
Error message: I can't login
Protecting your account at all times
Written by
Rickie
Updated over a week ago
Banking
How do I connect a bank account via Plaid?
Connecting your bank account via Plaid for the first time
Written by
Rickie
Updated over a week ago
How do I connect a bank manually?
Connect your bank manually with your routing and account number
Written by
Rickie
Updated over a week ago
I can’t find my bank or credit union
Find your bank in Plaid or connect your account manually
Written by
Rickie
Updated over a week ago
What are micro-deposits and how do they work?
Micro-deposits verify your bank account using your account and routing number
Written by
Rickie
Updated over a week ago
How do I disconnect my bank?
Remove a bank account from your payment methods
Written by
Rickie
Updated over a week ago
Direct Deposit
How do I set up Direct Deposit?
Log in to your payroll provider
Written by
Rickie
Updated over a week ago
What is my routing number?
Use your routing number to set up to Direct Deposit
Written by
Rickie
Updated over a week ago
What is my account number?
Use your account number to set up to Direct Deposit
Written by
Rickie
Updated over a week ago
How long will it take for my Direct Deposit to appear?
Direct deposits can take 1 - 3 days to process
Written by
Rickie
Updated over a week ago
How do I find my payroll provider?
Set up Direct Deposit in your payroll provider portal
Written by
Rickie
Updated over a week ago
Verification
Why does Donut need to verify my identity?
Verification makes Donut a safer and secure ecosystem for all users
Written by
Rickie
Updated over a week ago
Who verifies my identity?
Our trusted banking partners
Written by
Rickie
Updated over a week ago
How do I take a photo of my ID?
Avoid any delays in verifying your account with these tips
Written by
Rickie
Updated over a week ago
I haven't received a SMS verification code?
Troubleshooting SMS verification
Written by
Rickie
Updated over a week ago
What can cause a delay in account activation?
What to do if you're stuck in the account verification process
Written by
Rickie
Updated over a week ago