Account Set Up

First time with Donut? Learn the account basics

20 articles in this collection
Written by Rickie

Account

What do I need to create an account with Donut?

You need 7 bits of information to create your Donut account

Written by Rickie
Updated over a week ago

Can I add a beneficiary to my account?

We're here to make the tougher things a little easier

Written by Rickie
Updated over a week ago

How do I delete my Donut account?

Deleting your Donut account

Written by Rickie
Updated over a week ago

How do I reset my PIN?

Reset your PIN from the login page

Written by Rickie
Updated over a week ago

Error message: I can't login

Protecting your account at all times

Written by Rickie
Updated over a week ago

Banking

How do I connect a bank account via Plaid?

Connecting your bank account via Plaid for the first time

Written by Rickie
Updated over a week ago

How do I connect a bank manually?

Connect your bank manually with your routing and account number

Written by Rickie
Updated over a week ago

I can’t find my bank or credit union

Find your bank in Plaid or connect your account manually

Written by Rickie
Updated over a week ago

What are micro-deposits and how do they work?

Micro-deposits verify your bank account using your account and routing number

Written by Rickie
Updated over a week ago

How do I disconnect my bank?

Remove a bank account from your payment methods

Written by Rickie
Updated over a week ago

Direct Deposit

How do I set up Direct Deposit?

Log in to your payroll provider

Written by Rickie
Updated over a week ago

What is my routing number?

Use your routing number to set up to Direct Deposit

Written by Rickie
Updated over a week ago

What is my account number?

Use your account number to set up to Direct Deposit

Written by Rickie
Updated over a week ago

How long will it take for my Direct Deposit to appear?

Direct deposits can take 1 - 3 days to process

Written by Rickie
Updated over a week ago

How do I find my payroll provider?

Set up Direct Deposit in your payroll provider portal

Written by Rickie
Updated over a week ago

Verification

Why does Donut need to verify my identity?

Verification makes Donut a safer and secure ecosystem for all users

Written by Rickie
Updated over a week ago

Who verifies my identity?

Our trusted banking partners

Written by Rickie
Updated over a week ago

How do I take a photo of my ID?

Avoid any delays in verifying your account with these tips

Written by Rickie
Updated over a week ago

I haven't received a SMS verification code?

Troubleshooting SMS verification

Written by Rickie
Updated over a week ago

What can cause a delay in account activation?

What to do if you're stuck in the account verification process

Written by Rickie
Updated over a week ago